Terms and Conditions

Thanks for visiting our online store.

Your personal shopper will select your produce for optimum quality and freshness. However, if you have any special requirements, for example if you would like ripe bananas or avocados that are 4 days away from eating or potatoes that are big enough for baking, please add notes during the checkout process. Unless you specify otherwise, we will supply you with produce that will be best consumed over the following 3 to 4 days.

One thing our customers find is that when they are shopping for themselves they select by quantity rather than weight. So, although for example, apples and oranges are sold by weight, if you click through to the product page each page will give an indication of how many of each item make up a kilogram. This way, you can still pay on checkout and be assured that the quantities will be right for your household.

As produce cannot be ordered in fractions of a kilogram, for your convenience we have some items listed in pre-packed quantities, or in a convenient purchase amount, please check that the quantity in the product description is what you are wanting to order.

If you have any questions before you place your order, please phone us - we are only too happy to help.

Cancellations

If you change your mind and wish to cancel your order, this can be done until 11am on the date of delivery. Please phone us on 578-6890 to cancel.

Returns Policy

If you are unhappy with any item you have received contact us on the day of delivery to arrange replacement or refund. Phone Us on 578-6790.

Payments

We accept all major credit cards for payment. After you have checked out you will receive email confirmation of your order. If you do not receive this confirmation, please contact us as there may have been a problem with the checkout process and your order may not proceed.

We take your security seriously and none of your credit card details are stored by us. During the checkout process we DO NOT process your credit card details. At the time of checkout you are sent to our payment service provider to complete the transaction via their secure systems.

All prices are stated in New Zealand Dollars.

Terms and Conditions

  1. Introduction

Welcome to My Green Grocer. These terms and conditions outline the rules and regulations for the use of My Green Grocer's website, located at www.mygreengrocer.co.nz .

By accessing this website, we assume you accept these terms and conditions. Do not continue to use My Green Grocer if you do not agree to take all of the terms and conditions stated on this page.

  1. Definitions
  • “Website” refers to www.mygreengrocer.co.nz.
  • “We”, “Us”, “Our” refers to My Green Grocer.
  • “You”, “Your” refers to the user or customer of our website.
  1. Use of the Website

By using this website, you warrant that you are at least 18 years old or have parental consent to use this website. You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.

  1. Products

We sell fresh fruits and vegetables. All products are subject to availability and may be withdrawn at any time. We reserve the right to refuse service to anyone for any reason at any time.

  1. Orders and Payment

We accept all major credit cards for payment. After you have checked out you will receive email confirmation of your order. If you do not receive this confirmation, please contact us as there may have been a problem with the checkout process and your order may not proceed.

We take your security seriously and none of your credit card details are stored by us. During the checkout process we DO NOT process your credit card details. At the time of checkout you are sent to our payment service provider to complete the transaction via their secure systems.

  1. Delivery

We deliver within New Zealand. Delivery times may vary depending on your location and the availability of the products. Please read our delivery information here.

  1. Returns and Refunds

If you are unhappy with any item you have received contact us on the day of delivery to arrange replacement or refund. Phone Us on 07-578-6790

  1. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy -here for information on how we collect, use, and protect your personal data.

  1. Limitation of Liability

To the fullest extent permitted by law, My Green Grocer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

  1. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms and conditions.

  1. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts located in New Zealand for the resolution of any disputes.

  1. Contact Us

If you have any questions about these terms and conditions, please contact us at office@mygreengrocer.co.nz