Frequently Asked Questions

The first step is to create an account - that way, when you log into that account in the future you will be able to track your order, see what you have ordered previously and save your delivery details.

Once you have done that you can start shopping! Our home page will always feature our Daily Specials and what is great for eating right now. Simply add your required quantities to your shopping cart and follow through the check-out procedure.

Delivery days are Monday to Friday. Where these days fall on a Public Holiday your order will be delivered the next working day.

Tauranga, Mount Maunganui and Papamoa; Monday - Friday

Omokoroa, Te Puna and Te Puke; Monday - Friday

Please contact us on 07 578 6790 if you would like us to clarify if we deliver to your address. Deliveries generally take place between 11am and 4pm so if you would prefer your delivery to come to your workplace, please specify that as your shipping address.

Due to the daily price changes and availability we are unable to accept pre-orders.

Please ensure we have received your order confirmation via email to confirm we have received your order correctly.

Shipping Costs: $8 per delivery or delivery is FREE if your order is over $80.

Pick-Up Cost is $4 per order.

Thanks for visiting our online store.

Your personal shopper will select your produce for optimum quality and freshness. However, if you have any special requirements, for example if you would like ripe bananas or avocados that are 4 days away from eating or potatoes that are big enough for baking, please add notes during the checkout process. Unless you specify otherwise, we will supply you with produce that will be best consumed over the following 3 to 4 days.

One thing our customers find is that when they are shopping for themselves they select by quantity rather than weight. So, although for example, apples and oranges are sold by weight, if you click through to the product page each page will give an indication of how many of each item make up a kilogram. This way, you can still pay on checkout and be assured that the quantities will be right for your household.

As produce cannot be ordered in fractions of a kilogram, for your convenience we have some items listed in pre-packed quantities, or in a convenient purchase amount, please check that the quantity in the product description is what you are wanting to order.

If you have any questions before you place your order, please phone us - we are only too happy to help.

If you change your mind and wish to cancel your order, this can be done until 11am on the date of delivery. Please phone us on 07-578-6890 to cancel.

If you are unhappy with any item you have received contact us on the day of delivery to arrange replacement or refund. Phone Us on 07-578-6790.

We accept all major credit cards for payment. After you have checked out you will receive email confirmation of your order. If you do not receive this confirmation, please contact us as there may have been a problem with the checkout process and your order may not proceed.

We take your security seriously and none of your credit card details are stored by us. During the checkout process we DO NOT process your credit card details. At the time of checkout you are sent to our payment service provider to complete the transaction via their secure systems.

All prices are stated in New Zealand Dollars.

Please note: Orders will be shipped from the date PAID not date order received. This means if you happen to place an order and then payment is delayed it may miss the same day cut off period.

We offer a Click and Collect service in store. Simply place your order online and choose the Click and Collect option.

The cost is $4 and you will be able to select your time and date for pick up. 

You can only order 4 days in advance due to price and availability changes.

To order same day pick up - there is a 90 minute wait period and you cannot order after 3pm.

If you've placed an order and then realise you've forgotten something, simply place a second order and add a note asking us to combine it with your previous order. We'll see your note and refund the additional shipping charge, so you won't pay for shipping twice.

Please note that we're only able to combine orders before they've been packed. To give us enough time, make sure your additional order is placed before 8am of your delivery day.